General booking terms

1. Owner and scope

1.1. These General Booking Terms and Conditions govern the relationship between the owner of the tourist apartments “Apartamentos Anfiteatro”, who provides the accommodation service (hereinafter the “Owner”), and any person who makes a booking through the website apart-benidorm.es (hereinafter the “Customer”). The persons included in the booking who stay in the apartment are hereinafter referred to as the “Guests”. The Customer may also be a Guest.

1.2. The website apart-benidorm.es and the booking system are managed by Bantour Sun Spain, S.L. (hereinafter the “Manager”) in the name and on behalf of the Owner. The Manager does not provide the accommodation service and does not receive payments for bookings, which are paid directly to the Owner. In these terms and conditions, “we” refers to the Owner and to the Manager when acting on the Owner’s behalf.

1.3. Identification details:

• Owner: a private individual who owns the apartments and is the holder of tourist accommodation registration number VT-485493-A. The Owner’s full name is shown to the Customer during the booking process, before payment, and in the booking confirmation.
• Accommodation address: Avinguda de l'Aigüera, 5, Edificio Anfiteatro, escalera C, 03501 Benidorm (Alicante), Spain
• Trade name: Apartamentos Anfiteatro
• Manager: Bantour Sun Spain, S.L., CIF B54728811, Calle Cuba 8, 03530 La Nucía (Alicante), Spain
• Email: reservas@apart-benidorm.es
• Phone and WhatsApp: +34 671 89 30 96

1.4. By making a booking, the Customer declares that they are of legal age, have the legal capacity to enter into contracts and accept these terms and conditions.

1.5. If the Customer books on behalf of other persons, they declare that they are authorised to provide those persons’ data and to accept these terms and conditions on their behalf.

2. Subject of the booking

2.1. Two tourist apartments located in Edificio Anfiteatro, escalera C, Avinguda de l'Aigüera, 5, 03501 Benidorm (Alicante) can be booked through the website:

• Studio: 30 m², up to 3 people.
• Suite: 50 m², separate bedroom and balcony, up to 4 people.

2.2. The booking entitles the Customer to the temporary use of the booked apartment, with its furniture and equipment, during the confirmed dates. It does not confer any other right over the property.

2.3. The descriptions, photographs and equipment lists on the website are provided for information purposes and reflect the condition of the apartments as accurately as possible.

2.4. The number of persons staying, including children, may not exceed the maximum capacity of the apartment. Children of all ages are welcome; a cot for children under 2 years of age is provided free of charge on request.

2.5. Times:

• Check-in: from 15:00 to 21:00.
• Check-out: by 12:00.

In individual cases an arrival after 21:00 can be arranged with us, but it is not guaranteed. Arrival after 21:00 is a paid service.

Early check-in and late check-out are only possible if availability allows and subject to our prior confirmation.

3. Booking process

3.1. To make a booking, the Customer chooses the apartment, the number of guests, the dates and the rate, enters their contact details, accepts these terms and conditions and proceeds to Stripe’s secure payment page.

3.2. While the Customer completes the payment, the chosen dates are held for 10 minutes. If the payment is not completed within that time, the hold is cancelled and the dates become available again. If the Customer chooses bank transfer (available when there are at least 10 days until arrival), the dates are held for 2 days; if the amount is not received within that time, the booking is cancelled.

3.3. Before the booking is created, the system checks availability. If the dates are no longer available, the booking is not created and the Customer is invited to choose other dates. If, exceptionally, the payment is received when the dates are no longer available, the amount is refunded in full automatically.

3.4. The booking is confirmed when the payment is received. The Customer receives an email with the booking details, the cancellation terms and a personal link to their booking page. If you do not receive it, please check your spam folder or contact us.

3.5. Availability on the website is automatically synchronised with the Booking.com calendar. If, exceptionally, the same dates are booked almost simultaneously through another channel, we will contact the Customer immediately to offer another apartment or other dates or, if the Customer does not accept the alternative, cancellation of the booking free of charge and a full refund of any amount paid.

3.6. The maximum length of an online booking is 30 nights. For longer stays, please contact us.

4. Prices and payment

4.1. Prices are stated in euros and include applicable taxes, unless otherwise indicated.

4.2. The total price of the stay is the sum of the prices of each night according to the chosen rate, plus final cleaning, which is charged once per stay (35 €). The price does not depend on the number of guests.

4.3. The total price is shown before the booking is confirmed and is stated in the confirmation email. If the Customer changes the apartment or the dates before confirming, the price is recalculated.

4.4. The total amount of the stay is paid online at the time of booking through the Stripe payment platform: by card, Apple Pay, Google Pay, Bizum, PayPal, Link or bank transfer. The amount is paid directly to the Owner. The terms of online payment are described on the Secure payment page. The security deposit (clause 4.6) is not charged online.

4.5. We do not store the details of bank cards or other payment methods. Payment data are processed directly by Stripe, a PCI-DSS certified payment service provider.

4.6. Security deposit: on arrival, a security deposit of 150 € is paid in cash, which is refunded in full on the day of departure after the apartment has been inspected. The cost of any damage caused or missing items may be deducted from the deposit.

5. Customer data and guest registration

5.1. The Customer must provide true and up-to-date information: name, email address, telephone number and country. These data are necessary to complete the booking and to communicate with the Customer.

5.2. Spanish law requires all guests to be registered and their data to be reported to the authorities (Real Decreto 933/2021). Before arrival or within the following 24 hours, we send an online form in which each adult guest enters the details of their identity document. Without these data we cannot accommodate the guests.

5.3. We process personal data in accordance with our Privacy policy.

6. Changes to the booking

6.1. To change the dates, the apartment or the number of guests, the Customer must contact us by email, telephone or WhatsApp.

6.2. Changes are subject to availability and must be confirmed by us. The price is recalculated according to the new conditions. If the new price is higher, the Customer pays the difference; if it is lower, the difference is refunded or offset in accordance with the terms of the rate.

7. Cancellation and refunds

7.1. The cancellation terms depend on the chosen rate and are shown before payment, in the confirmation email and on the booking page: the free cancellation period or, where applicable, the fact that the rate is non-refundable.

7.2. With the free-cancellation rate, if the Customer cancels within the indicated period, the full amount is refunded. After that period, and in the event of a no-show, the penalty provided for in the rate (at most, the total amount) is retained and the remainder is refunded. The non-refundable rate has a lower price and is not eligible for a refund, except during any free cancellation period indicated in the booking.

7.3. The Customer can cancel the booking themselves on their booking page (link in the confirmation email); before the cancellation is confirmed, the system shows the amount that will be refunded. The booking can also be cancelled by email to reservas@apart-benidorm.es or through the other contact channels indicated. The date and time of the cancellation (mainland Spain time) will be taken into account.

7.4. As this is an accommodation service for specific dates, the right of withdrawal for distance contracts does not apply (Article 103.l of Real Decreto Legislativo 1/2007, the Spanish consumer protection act).

7.5. Refunds are made automatically to the same payment method that was used. Depending on the bank or payment method, it may take 5 to 10 business days for the amount to appear in the Customer’s account.

7.6. If, for reasons beyond the Customer’s control, we are unable to make the apartment available, we will offer alternative accommodation of a similar category or, if this is not accepted, a full refund of the amount paid.

8. House rules

8.1. Guests undertake to take care of the apartment and the common areas of the building and to comply with the rules of the owners’ association. In particular:

• Smoking is not permitted inside the apartment.
• Pets are not allowed.
• Parties and events are not permitted.
• Quiet hours: from 23:00 to 08:00.
• Accommodating more persons than those indicated in the booking is not permitted.

8.2. The rooftop swimming pool is seasonal (open from June to September) and is used in accordance with the rules of the owners’ association. The parking space in the building is available for a fee, subject to prior request and availability.

8.3. We may terminate the stay, without entitlement to a refund, in the event of a serious breach of these rules, disturbance of the peace in the building, damage to the apartment or accommodation of unregistered persons.

8.4. Guests are liable for any damage they cause to the apartment, the building or third parties.

9. Liability

9.1. We undertake to hand over the apartment clean, in good condition and in accordance with the description in the booking.

9.2. We are not liable for any inability to provide the service due to force majeure, such as decisions by the authorities, utility outages, building faults beyond our control, natural disasters or other circumstances beyond our reasonable control. In such cases we will seek a solution with the Customer and, if this is not possible, we will refund the amounts paid for the nights not used.

9.3. We are not liable for the Guests’ personal belongings, money or vehicles, except in the cases provided for by law.

10. Applicable law and complaints

10.1. These terms and conditions are governed by Spanish law.

10.2. For any enquiry or complaint, please contact us at reservas@apart-benidorm.es. We will try to resolve any disagreement amicably. Official complaint forms of the Comunitat Valenciana are available to Guests.

10.3. If the dispute is not resolved amicably, the competent court shall be the one determined in accordance with consumer protection rules.

11. Changes to these terms and conditions

11.1. We may amend these terms and conditions by publishing the new version on the website. Each booking is subject to the terms and conditions in force at the time it is made.

11.2. If any provision is declared invalid, the remaining terms and conditions shall remain in effect.